Refund policy
Return and Refund Policy
We are committed to ensuring your satisfaction with every purchase. If you wish to return an eligible item, you may do so within 7 days of receiving your order, subject to the terms outlined below.
Eligibility for Returns
The item must be unused, unworn, and in the exact condition that you received it.
The item must be in its original packaging with all original tags attached.
A valid receipt or proof of purchase must be provided.
Non-Returnable Items
Final sale or clearance items.
Items that have been used, washed, or damaged by the customer after delivery.
Return Conditions & Deduction Policy
Defective or Incorrect Items: If a return is required due to an error on our part (e.g., you received a damaged, defective, or incorrect item), we will issue a full refund or a free exchange.
Change of Mind / Standard Returns: If you choose to return an item for personal reasons (e.g., change of mind, incorrect size ordered) where the brand is not at fault, a 25% deduction will be applied to your original refund amount.
Reasoning: This deduction serves as an operational fee to cover the non-recoverable costs the brand incurred to process and deliver your order. This includes two-way delivery and logistics charges, premium packaging materials, marketing, and handling expenses.
Return & Refund Process
Initiation: Contact our support team at zommerz.wear@gmail.com within the 7 to 14-day window to request a return.
Parcel Pickup: Once your return request is acknowledged, we will arrange for a rider to visit your location and collect the parcel directly from you. Please ensure the item is securely packed in its original packaging.
Quality Inspection: After the rider delivers the parcel back to our facility, our quality assurance team will conduct a thorough inspection to verify that the article is in its original, undamaged, and unworn condition.
Payment Disbursement: If the returned item passes our quality check and meets all conditions, your refund (minus the 25% operational deduction, if applicable) will be processed and transferred to your designated account within 1 week (7 days) of us receiving the parcel.